Frequently Asked Questions

What is the ordering process?

Can you take my order through the phone or chat?

No, due to a security issue, we cannot take the credit card information over the phone. All orders must be placed on our secure website. If you are having trouble with ordering online, email or call for help.

I am having trouble submitting the order online!

Use the Manual Order form.

Can I get my banner tomorrow?

Yes. - Place your order before 2PM EST and appove your proof befor 3PM EST. - Select 1Day shipping option. - Your banner will be delivered around 10AM next business day.

Can you drop / blind ship my order?

Yes. Just let us know in the special instruction or email us with your order number.

How quickly will my order be printed and shipped out to me?

We ship out most orders on the same day or within 1 business day. The delivery date of your order is dependent on the location and method of shipping selected.

Can I use my FedEx account?

Yes. - Input your FedEx account number in special Insturction. - Select pickup option for shipping.

How do I know if my file is good enough for printing?

Mainly you should check with the person who designed it. If the file has not been created yet, you should inform the person designing it about the specifications for printing.

How do I send my files after place order?

- Place order. - Use "Upload File" page. - Or attach your file and reply the order confirmation email.

What kind file do you accept?

• Vector Files: These files can be sized to whatever size and still maintain the clarity. The file extensions are: .pdf, .ai, .eps.
• Image Files: These files have set properties and may not be stretched to bigger sizes. The file extensions are: .jpg, .png, .tif
• Resolution: 100 dpi resolution at 100% of the final print size. Images designed for the web typically cannot be used for printing as they have a low resolution. Print images need to be created at 300 dpi or there will be a substantial drop in the image quality. Larger print size can be scaled down to 25% - 50% and must be created at 300 dpi or higher.
• Color Mode: All color artwork must be provided in CMYK color mode.
• No bleed Line is required.

Why is the image file I uploaded pixilated on my print?

The file is a low resolution image (more likely off the internet). Low resolution image will be pixilated when enlarged on the banner. Print images need to be created at 300 dpi (or higher) or there will be a substantial drop in the image. A simple test is to zoom in on your image. If it's like the image to the right, than the image is a low resolution image and should not be used.