Frequently Asked Questions
Here are some common questions we've answered over the years!
Take a look below and maybe it'll answer some of yours too.
Order & Shipping
What is the ordering process?
Can you take my order through the phone or chat?
No, due to a security issue, we cannot take the credit card information over the phone. All orders must be placed on our secure website. If you are having trouble with ordering online, email or call for help.
I am having trouble submitting the order online!
Use the Manual Order form.
Can I get my banner tomorrow?
Can you drop / blind ship my order?
How quickly will my order be printed and shipped out to me?
We ship out most orders on the same day or within 1 business day. The delivery date of your order is dependent on the location and method of shipping selected.
Can I use my FedEx account?
How do I know if my file is good enough for printing?
Mainly you should check with the person who designed it. If the file has not been created yet, you should inform the person designing it about the specifications for printing.
How do I send my files after place order?
- Place order.
What kind file do you accept?
Vector Files: These files can be sized to whatever size and still maintain the clarity. The file extensions are: .pdf, .ai, .eps.
Image Files: These files have set properties and may not be stretched to bigger sizes. The file extensions are: .jpg, .png, .tif
Resolution: 100 dpi resolution at 100% of the final print size. Images designed for the web typically cannot be used for printing as they have a low resolution. Print images need to be created at 300 dpi or there will be a substantial drop in the image quality. Larger print size can be scaled down to 25% - 50% and must be created at 300 dpi or higher.
Color Mode: All color artwork must be provided in CMYK color mode.
No bleed Line is required.
Changing the extension does not make a file vector.
Why is the image file I uploaded pixilated on my print?
Overview of our Finishing Options Video
Watch our partner company's informational video about the different finishing options we have to offer.