Our fault, 100% Reprint
If we make a mistake on your order, we will send you a free reprint.
Misspelling by our designer.
Printed different from a proof.
Wrong banner received.
15% Designer Fee
Cancel the order after our designer sent you your proof.
25% Reprint Discount
After you approved a proof and realize you made a mistake, you can reprint your backdrop at 25% discount price.
Replace broken parts
We will replace the broken parts within 1 week.
Email us photos of broken parts and shipping package.
25% Hardware Restocking Fee
Returnable hardware at the never used condition.
Stands that have not been used
Red Carpets that have not been used
X-Banner Stand that has not been used
Custom-print products are not considered brand new hardware
Refund will be processed after we receive your return, we inspect your stand and determine that the hardware has not been used.