Return Policy

Our fault, 100% Reprint

If we make a mistake on your order, we will send you a free reprint.

• Misspelling by our designer.

• Printed different from a proof.

• Wrong banner received.

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15% Designer Fee

Cancel the order after our designer sent you your proof.

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25% Reprint Discount

After you approved a proof and realize you made a mistake, you can reprint your backdrop at 25% discount price.

Replace broken parts 

We will replace the broken parts within 1 week.
Email us photos of broken parts and shipping package.

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25% Hardware Restocking Fee

Returnable hardware at the never used condition.

• Stands that have not been used

• Red Carpets that have not been used

• X-Banner Stand that has not been used

Custom-print products are not considered brand new hardware

Refund will be processed after we receive your return, we inspect your stand and determine that the hardware has not been used.

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